We are excited to announce that IHS was recently recognized as a 2012 World-Class Customer Service Honoree.
Hosted by Smart Business, the World-Class Customer Service Awards honor Northeast Ohio companies who have made the commitment to delivering the highest level of service and support, and who regularly go above and beyond to exceed customer expectations.
Honorees were selected by a panel of judges, composed of world-class customer service sponsors, who evaluated nominees on their philosophy, systems, promises and culture.
To be considered, IHS had to submit four essays describing, among other things:
- How we make service one of our core competitive advantages.
- The systems we have in place to allow for the delivery of world-class customer service.
- How our customer service transcends the physical products we sell.
- Our training programs and the ongoing education requirements for employees.
In addition, we provided customer testimonials and two case studies that exemplify our commitment to customer service. You can read one of these stories, featured in the June issue of Smart Business Magazine—How Industrial Heat Sources Does Whatever It Takes to Help Its Customers.
We are honored by the judge’s selection of IHS as a 2012 honoree. Unparalleled customer service has always been a cornerstone of our business, and this award helps to validate the effort and commitment we continue to make every day.